If you’ve ever had to chase down a package, file a complaint or sit through tedious music just to figure out where your delivery went, you already know the pain of standard courier services.
Delivery issues aren’t rare. They’re expected. And when your parcel isn’t a neat little box that fits the system, things only get worse.
Delivery Issues: The Real Cost of a “Standard” Courier Service
Let’s be honest: the average parcel delivery service is designed to do one thing: move lots of standard packages quickly. That works fine… until your item isn’t standard.
Irregular, bulky, fragile or high-value deliveries? That’s where problems start:
- Drivers refuse collection because it “won’t fit”.
- Labels fall off due to the irregular nature of the parcel, causing them to be misplaced.
- Parcels get held up in depots (or worse, lost in them).
- You get vague updates and radio silence.
And if it’s time-sensitive? Good luck.
Need broader reach or less handling? The YOVOY platform offers parcel collection everywhere — urban, rural or hard-to-access.
Why Irregular (IDW) Parcels Cause So Many Courier Delays
Not all parcels are created equal. If yours is:
- Oversized
- Oddly shaped
- Fragile
- Valued over £500
- Part of a business-critical order
…it doesn’t fit the usual “automated conveyor belt” process.
These parcels get flagged, delayed, rerouted — and eventually can arrive battered, broken or late (if they arrive at all). Meanwhile, you’re left dealing with complaints and chasing refunds.
Curious what counts as irregular? Read our full guide to awkward parcel delivery and get ready for a better way to send.
Standard Parcel Delivery Services Can’t Keep Up
Most mainstream courier companies are built for volume, not flexibility. That means:
- Rigid routes
- Preloaded vans
- Overworked drivers on impossible schedules
When your parcel is the exception, it slows down the system and often gets sidelined. That’s why late deliveries are so common with anything irregular.
The bigger or more delicate your item, the smaller your chances of a smooth delivery.
A Delivery Service That’s Built Differently
YOVOY is launching this autumn and we are here to change things up. We’re rebuilding it for senders who need more than “standard” as well as the usual high level of service for regular-sized packages.
We’re designing a point-to-point delivery service for:
- Awkwardly shaped or heavy parcels
- High-value, high-priority orders
- Multiple parcels from one collection
- Sameday and next-day delivery options
There’ll be no hubs. No sorting centres. No repacking. Just trained drivers, real-time updates and good service.
Think of it like having your own virtual fleet, without the overheads.
Delivery Advice: How to Avoid the Most Common Issues
As we lead up to launch, here’s how to stay one step ahead:
1. Pick a courier that fits your parcel, not the other way around
Avoid services that treat anything irregular as a problem.
2. Give crystal-clear collection notes
Whether it’s bulky, fragile or heavy, communicate what’s needed when it comes to IDW.
3. Choose delivery services with real-time tracking
Not just vague “out for delivery” texts — actual visibility of your item from A to B.
Want a delivery partner with built-in business tools? Explore YOVOY’s product features for business.
Still Having Parcel Delivery Issues?
If your parcel isn’t textbook, delivery services may struggle with it. And the bigger the stakes, the more you’re left scrambling when something goes wrong.
That’s why we’re preparing to launch YOVOY.
A courier platform designed for:
- Transparency
- Control
- Items that matter
Already part of a logistics network or struggling with overflow? YOVOY also assists delivery companiesby handling the awkward or excess loads others can’t manage.
The Takeaway: Choose a Better Way.
You shouldn’t need to shrink-wrap your reputation in bubble wrap every time you send something out.
When YOVOY launches, you’ll have access to a delivery partner that’s built for the real world, where not everything comes in a shoebox, and not every sender wants to cross their fingers after dispatch.
